Privacy Policy
lyranthivoso Financial Education Platform
Our Commitment to Your Privacy
At lyranthivoso, we take your privacy seriously. This comprehensive policy explains how we collect, use, store, and protect your personal information when you interact with our budget presentation skills platform. We're committed to transparency about our data practices and ensuring you have control over your personal information.
This policy applies to all services offered through lyranthivoso.com and our educational programs. We operate under Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988, ensuring your rights are protected according to Australian law.
Information We Collect
Personal Information
Name, email address, phone number, postal address, and professional background details you provide when registering for our courses or contacting us.
Technical Data
IP address, browser type, device information, operating system, and website usage patterns collected through cookies and analytics tools.
Educational Progress
Course completion data, assessment results, learning preferences, and feedback you provide about our educational programs.
Communication Records
Records of your correspondence with our team, including emails, phone calls, and chat conversations for support purposes.
How We Use Your Information
- Deliver educational content and manage your enrollment in our budget presentation skills programs
- Communicate with you about course updates, new offerings, and important announcements
- Provide customer support and respond to your inquiries promptly
- Analyze platform usage to improve our educational content and user experience
- Comply with legal obligations and protect our legitimate business interests
- Send you relevant educational resources and industry insights (with your consent)
- Process payments and maintain financial records for our services
Important: We never sell your personal information to third parties. We only share data with trusted service providers who help us deliver our educational services, and only when necessary.
Your Privacy Rights Under Australian Law
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days of your request, free of charge for the first request each year.
Correct Information
Update or correct any inaccurate or incomplete personal information. You can do this through your account settings or by contacting us directly.
Delete Your Data
Request deletion of your personal information, subject to certain legal requirements. We'll confirm the deletion process and timeline when you make your request.
Restrict Processing
Limit how we use your information while we address any concerns you have about accuracy or our processing activities.
Data Portability
Receive your personal data in a structured, commonly used format that allows you to transfer it to another service provider if you choose.
Withdraw Consent
Withdraw your consent for marketing communications or other optional data processing activities at any time through your account or by contacting us.
Data Security & Protection
Encryption Standards
All data transmission uses SSL/TLS encryption. Personal information is encrypted at rest using industry-standard AES-256 encryption.
Access Controls
Strict access controls ensure only authorized personnel can access personal information, with regular access reviews and multi-factor authentication.
Regular Audits
We conduct quarterly security assessments and annual penetration testing to identify and address potential vulnerabilities.
Data Backup
Secure, encrypted backups are maintained with robust disaster recovery procedures to protect against data loss.
Data Retention & Deletion
We retain your personal information only as long as necessary to provide our services and comply with legal requirements. Here's our retention schedule:
- Course enrollment and educational records: 7 years after course completion
- Marketing communications data: Until you unsubscribe or request deletion
- Financial transaction records: 7 years as required by Australian taxation law
- Website analytics data: 26 months maximum, then anonymized
- Customer support communications: 3 years after resolution
- Account information: 2 years after account closure, unless legal obligations require longer retention
When we delete your data, we use secure deletion methods that make recovery impossible. You'll receive confirmation when deletion is complete.
Third-Party Services & Data Sharing
We work with carefully selected service providers to deliver our educational platform. These partnerships are governed by strict data protection agreements:
Payment Processing
Stripe and other PCI-compliant payment processors handle financial transactions securely without storing your card details on our servers.
Email Communications
Mailchimp processes email addresses for course notifications and educational newsletters, with robust unsubscribe mechanisms.
Analytics Services
Google Analytics helps us understand website usage patterns. We've configured it to anonymize IP addresses and respect user privacy preferences.
Cloud Infrastructure
AWS provides secure hosting services with data centers located in Australia, ensuring your information remains within Australian jurisdiction.
International Data Transfers
While we primarily store data within Australia, some service providers may process information internationally. When this occurs, we ensure adequate protection through:
- Standard contractual clauses approved by the Australian Privacy Commissioner
- Adequacy decisions recognizing equivalent privacy protection standards
- Privacy shield frameworks or similar international agreements
- Explicit consent for transfers where legally required
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. You have control over these preferences:
Essential Cookies
Required for basic website functionality, including login sessions and security features. These cannot be disabled.
Analytics Cookies
Help us understand how you use our site to improve the user experience. You can opt out of these through your browser settings.
Preference Cookies
Remember your settings and preferences to provide a personalized experience across your visits.
Privacy Policy Updates
We review and update this privacy policy annually or when significant changes occur to our data practices. You'll be notified of material changes via email and through a prominent notice on our website. Continued use of our services after updates indicates acceptance of the revised policy.
Privacy Contact Information
Have questions about this privacy policy or want to exercise your privacy rights? We're here to help.
privacy@lyranthivoso.com
info@lyranthivoso.com
+61414464571
1/156 Keira St
Wollongong NSW 2500
Australia
If you're not satisfied with our response to your privacy concerns, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au